Customer reviews of ECO Hybrid Motors

By Ed P on 22 April 2019 | Purchase not verified

The car had problems, I was offered lot less money than needed to carry out the repairs, my options were taking the car back, which meant driving from Kent to West London getting train back home, no courtesy car, etc, etc... Felt like take it or leave it situation, so sadly I accepted the money - better than nothing, right!?

Reply from ECO Hybrid Motors on 24/04/19

Dear Mr Ed P, Thank you for taking the time out to communicate your feedback. We highly apologise that your experience resulted in you reviewing the service as 1 star. We had every desire to address your needs and provide the best solution available to resolve your issue, as our offer was to fully repair your vehicle free off charge and cover any travel costs. The issue you brought to our attention was a ware and tear item that would be normal for an 8 years old vehicle. Further to this as this was not convenient for you, we then offered to give you the refund of £200, which is a higher cost than it would have cost us to repair. As you can see from above we have done all we can to help as much as possible. The outcome was a transfer of the money. Again we appreciate the feedback and you are still welcome to bring your vehicle to us for the repair. We highly regard our services as fair and honest, we continually do our best to keep our customers happy and satisfied with our service.

By Dave H on 07 August 2017 | Purchase not verified

Ray And Freddie were simply the best. I had never done business with such a nicer pair of lads. Freddie was my original point of contact when I inquired about a Honda Insight they advertised for sale. Freddie answered all the questions I had. I made an arrangement to pop over, from Maidstone to their dealership was a quite long journey on the Saturday in question. They closed at 1 pm, but they waited for me and my wife to eventually arrive as I was delayed by the dreaded M25. Nothing it seemed was too much trouble. I then completed my deal with Ray, Freddie's boss who was equally accommodating. They did not have the owners wallet at the time of sale but promised to have it posted to me afterwards. I was not convinced I would see that as my understanding of car sales people is they say whatever to complete the sale. I will eagerly relate that Ray called me on the Monday to reassure its will be sent. And true to his word the parcel turned up on the Wednesday. Just brilliant well done.