Customer reviews of ECO Hybrid Motors

By Issa K on 20 June 2023 | Purchase not verified

If you looking for someone trustworthy, knowledgeable and cares about their clients look no further. The customer service is impeccable.The have good quality cars and help you find the right one. I will definitely be coming back. No complaints, 5*.

By Jaden S on 26 February 2023 | Purchase not verified

I was looking for a car to replace a non-ulez VW Golf. Never had a hybrid car before, was really happy to find ECO Hybrid Motors. Freddy was really great at showing the various cars on offer, very detailed, charismatic and full of knowledge. Very easy to deal with, friendly and honest person. Looked at the Toyota Auris and had a test drive the next day. Left a deposit and picked up car a couple of days later. Really great price, included service, mot and cat shield. Really happy with purchase, everything promised was delivered. Freddy went the extra mile and got previous Toyota service history of car and updated email reminder for road tax. I would highly rate the service received and company. Will be making a return purchase in the future for my parents, who also need a ulez car. Many thanks again Freddy and ECO Hybrid Motors. Also highly recommend the Toyota Auris.

By Halil S on 13 October 2022 | Purchase not verified

Great customer service, very honest and trustworthy. They went the extra mile making sure I’m fully satisfied with my new car. Will recommend to friends and family.

By Fred B on 14 March 2022 | Purchase not verified

Well experienced team with great knowledge. Very polite and easy to deal with

By Robert V on 17 October 2020 | Purchase not verified

Great experience, the car is just like what I expected.

By Guy K on 16 October 2020 | Purchase not verified

Bought a used prius from the about a year ago. I queried the brakes as they were making a grating sound and was told the car had been left standing. Took it on face value and bought the car. Took car for service and was shown the extent of the dangerously worn brakes which needed replacing. Was also shown the state of the tyres - half dangerous and half advisory to change. The battery also died and left me stranded shortly after purchase. Complained and was confronted immediately by their specialist lawyer. Quite intimidating and ended up agreeing to £250 compensation to settle (basically a threat that if I wanted more I would need to engage legally). Total costs to put car right were in excess of £1000. This was via a toyota garage admittedly but independent garage fees would be similar. Seemed like a decent firm at point of sale which was really disappointing. I would encourage people to look elsewhere.

Reply from ECO Hybrid Motors on 22/10/20

Dear Mr Guy K, Thank you very much for your review, it really helps us work harder to get the 5 star we deserve, also helps us train our staff to a higher level of satisfaction. looking back at the purchase of the Toyota Prius, which was purchased over a year ago. we can see that you have been paid the agreed amount of £250. You was also given the option of returning the Prius back to carry out the work needed free of charge, which would have cost us less than £250. You decided not to bring the Prius back and get the work done at Toyota dealer which was charging alot more. We are very sorry that you feel the need to write this review after a year of owning the Toyota Pruis. Again we appreciate the feedback, We highly regard our services as fair and honest, we continually to do our best keeping our customers happy and satisfied with our service.

By Mickael M on 28 August 2020 | Purchase not verified

We were astonished by how smooth the whole process of buying a car from ECO Hybrid was. We came all the way from Bristol by train and were a bit anxious, when you don't know a car dealer you never know what you're going for. At the end of the day we had no reasons to be, all the positive reviews are telling the truth about this car dealrship! Freddy was very friendly and gave us a lot of important information about 2nd hand car buying, he was very patient and never pushed us at any point to buying the car we went on for a test drive with. In the end of the day we bought it, but because it was a car in really good condition and very low mileage! We bought this car (a Toyota Yaris Hybrid) in January this year and had it routine serviced and checked by a Toyota dealership in March, everything was in good condition, and we didn't have any major problem with it ever since. Thanks Freddy that you made our 1st experience of buying a 2nd hand car in UK so smooth we couldn't believe it!

By Damian B on 09 March 2020 | Purchase not verified

Sound, solid and un-pressured advice when buying the car and exceptional after sales service. In the scary world of car purchasing, where there are unfortunately plenty of shady businesses, I found ECO Hybrid Motors to be a breath of fresh (honest) air!! Cannot recommend them enough!

By Ed P on 22 April 2019 | Purchase not verified

The car had problems, I was offered lot less money than needed to carry out the repairs, my options were taking the car back, which meant driving from Kent to West London getting train back home, no courtesy car, etc, etc... Felt like take it or leave it situation, so sadly I accepted the money - better than nothing, right!?

Reply from ECO Hybrid Motors on 24/04/19

Dear Mr Ed P, Thank you for taking the time out to communicate your feedback. We highly apologise that your experience resulted in you reviewing the service as 1 star. We had every desire to address your needs and provide the best solution available to resolve your issue, as our offer was to fully repair your vehicle free off charge and cover any travel costs. The issue you brought to our attention was a ware and tear item that would be normal for an 8 years old vehicle. Further to this as this was not convenient for you, we then offered to give you the refund of £200, which is a higher cost than it would have cost us to repair. As you can see from above we have done all we can to help as much as possible. The outcome was a transfer of the money. Again we appreciate the feedback and you are still welcome to bring your vehicle to us for the repair. We highly regard our services as fair and honest, we continually do our best to keep our customers happy and satisfied with our service.

By Dave H on 07 August 2017 | Purchase not verified

Ray And Freddie were simply the best. I had never done business with such a nicer pair of lads. Freddie was my original point of contact when I inquired about a Honda Insight they advertised for sale. Freddie answered all the questions I had. I made an arrangement to pop over, from Maidstone to their dealership was a quite long journey on the Saturday in question. They closed at 1 pm, but they waited for me and my wife to eventually arrive as I was delayed by the dreaded M25. Nothing it seemed was too much trouble. I then completed my deal with Ray, Freddie's boss who was equally accommodating. They did not have the owners wallet at the time of sale but promised to have it posted to me afterwards. I was not convinced I would see that as my understanding of car sales people is they say whatever to complete the sale. I will eagerly relate that Ray called me on the Monday to reassure its will be sent. And true to his word the parcel turned up on the Wednesday. Just brilliant well done.